Getting help with your account
Questions about your account can be sent to our support team through the channel that best matches the issue. Live chat is suited to quick requests, while written support works better when documents or screenshots need to be checked. Using the email linked to your account and explaining the problem clearly helps us identify the case without extra verification steps.
- Email: write to [email protected] when your request involves verification documents, payment receipts, screenshots, complaints or account closure. Using the email linked to your account helps us identify the request faster. Written replies normally come back within 24 hours.
- Email support: better suited to complaints, account closure requests, verification documents and cases involving payment evidence. Attach the relevant files in the first message where possible. Written replies normally come back within 24 hours.
- FAQ: covers routine matters such as bonus rules, payments and identity checks. The sections are grouped by subject, so many common questions can be resolved directly from the help pages.
- Account and rules pages: detailed procedures for sports betting, payments and responsible gambling are explained separately on our site. These pages are useful when you need the full conditions rather than a short support answer.
When contacting us about a deposit, withdrawal or verification check, include the date, amount and relevant payment method. A screenshot can also help where the issue is visible on screen. Providing these details at the start usually reduces the number of messages needed to resolve the request.