Recognising when gambling becomes a problem
Gambling should remain a leisure activity rather than a way to make money or recover financial losses. Problems can begin when spending increases, sessions become longer than planned or losses lead to larger bets. If gambling starts affecting your finances, work, relationships or mood, it is important to stop and reassess your activity.
How we support safer gambling
Our platform includes account controls that help players manage both spending and playing behaviour. Deposit and betting limits can be set from the profile, while temporary breaks and self-exclusion provide stronger restrictions when a player needs to step away. Our support team can also help with requests connected with account limits or longer exclusions.
Practical habits for safer play
Keeping a few clear rules in place before you start can make gambling easier to control:
- Set a budget before playing and do not increase it during the session.
- Use only money that is not required for bills, food, rent or other essential costs.
- Decide how long you intend to play and take regular breaks.
- Do not chase previous losses by increasing stakes or extending a session.
- Avoid gambling when tired, distressed or under the influence of alcohol or other substances.
- Review your gambling activity if you notice that spending or playing time is becoming difficult to control.
Deposit and betting limits
You can set limits through your account settings to control deposits and betting activity. Lowering a limit takes effect immediately, while an increase is delayed for a full day before the new amount applies. Each restriction can be adjusted separately, and transactions that exceed an active limit are rejected before they are completed.
Time-out and self-exclusion
A time-out can be used when you want a short break. Deposits and gambling are blocked until the selected period ends, while the existing account balance remains unchanged. For a longer break, you can request self-exclusion through our support team. Promotional communication stops during the exclusion period, and attempts to open duplicate accounts may result in those accounts being closed.
Protection of under-18s
Our services are restricted to people aged 18 or over. Identity checks may be used to confirm age and account ownership. If you share a phone, tablet or computer with children or teenagers, keep your login details private and use parental controls or filtering software where appropriate.
Independent support
If gambling is causing financial or personal harm, independent organisations can provide confidential support:
- GamCare: provides confidential support and information for people affected by gambling-related harm.
- Gambling Therapy: offers online guidance and confidential support for people experiencing problems connected with gambling.
If gambling is no longer enjoyable or feels difficult to control, stop playing and speak to someone you trust or contact an independent support service. Taking action early can help prevent the situation from becoming harder to manage.